DOOKSHOP TERMS OF USE
Last Updated: 16 July 2026

PLEASE READ THESE TERMS OF USE CAREFULLY. BY USING DOOKSHOP’S WEBSITE OR APPLICATIONS, YOU AGREE TO THESE TERMS OF USE, WHICH CONTAIN MANDATORY ARBITRATION FOR THE RESOLUTION OF DISPUTES BETWEEN YOU AND DOOKSHOP. IF YOU DO NOT AGREE TO THESE TERMS OF USE, PLEASE DO NOT USE THE SERVICE.

1. General

Dookshop Limited (“Dookshop,” “we,” “our,” or “us”), a private limited company duly incorporated in Nigeria with Registration Number 9587582, operates a website and digital reading platform that enable readers to purchase, download, and read or listen to eBooks and audiobooks (“Digital Content”), together with an account (a “Dookshop Account”) you may use to access Digital Content (collectively, the “Service”).

Your access to the Service, including your registration for and use of a Dookshop Account, and any other interaction with us, is governed by these Terms of Use (“Terms of Use”), whether or not you are a Customer (as defined in Section 4 below). You may access and use the Service only if you agree to abide by these Terms of Use and all applicable laws.

NOTICE REGARDING DISPUTE RESOLUTION: THESE TERMS OF USE CONTAIN PROVISIONS THAT GOVERN HOW CLAIMS YOU AND DOOKSHOP HAVE AGAINST EACH OTHER ARE RESOLVED (SEE SECTION 11, “GOVERNING LAW AND DISPUTE RESOLUTION” BELOW), INCLUDING AN OBLIGATION TO ARBITRATE DISPUTES, WHICH WILL, SUBJECT TO LIMITED EXCEPTIONS, REQUIRE YOU TO SUBMIT CLAIMS YOU HAVE AGAINST US TO BINDING ARBITRATION SEATED IN LAGOS, NIGERIA.

Dookshop reserves the right to change, modify, add to, or remove portions of these Terms of Use at any time. We will provide notice of material changes by posting to the Service, sending an email to the address on your Dookshop Account, or by other reasonable means, and such changes will take effect thirty (30) days after notice is given. Your continued use of the Service after that period constitutes acceptance of the revised Terms of Use.

If you do not comply with these Terms of Use, Dookshop may suspend or terminate your access to the Service or your Dookshop Account, including, without prior notice, where we have reasonable grounds to believe you have breached these Terms of Use, our Content Policy, or applicable law, or for other reasons related to your conduct on or off the Service. You agree that Dookshop will not be liable to you or any third party for any such suspension or termination. If you are dissatisfied with any change to, or discontinuation of, the Service, your sole remedy is to stop using the Service and close your Dookshop Account.

2. Digital Content

All Digital Content available through the Service is the exclusive property of the relevant publisher, author, or their licensors, and is protected by copyright and other intellectual property laws. Access to Digital Content is available only to Customers and is intended solely for the Customer's personal, non-commercial use. Any other use of Digital Content downloaded or accessed through the Service is strictly prohibited.

Access to Digital Content is provided under a license granted by Dookshop to the Customer, the scope of which is defined by the applicable license parameters for that Work. Customers may not modify, transmit, publish, transfer, sell, reproduce, create derivative works from, distribute, perform, display, or otherwise exploit any Digital Content, in whole or in part, except as expressly permitted by these Terms of Use. By downloading or otherwise accessing Digital Content through the Service, the Customer acknowledges and agrees to these terms.

3. Payment Methods

Only Customers may purchase Digital Content through the Service. Payments are processed by Flutterwave, a licensed third-party payment service provider. Dookshop does not store your full card or bank account details; please see our Privacy Policy for further details on how payment information is handled.

The Service accepts payment via debit or credit cards, bank transfer, and USSD. Available payment methods may vary depending on your location. Where a card is used, Dookshop or Flutterwave may seek pre-authorisation from the card issuer for the amount of your order; billing occurs at the time of purchase or shortly thereafter.

All prices are displayed in Nigerian Naira (₦) and are inclusive of applicable taxes unless stated otherwise. All sales of Digital Content are final once the download or access has commenced, except as set out in our refund procedure, available here.

4. Customers

The Service is open to the public, but certain features are available only to individuals who register a Dookshop Account, agree to these Terms of Use, and acknowledge Dookshop's Privacy Policy (each, a “Customer”). While your Dookshop Account remains active, Customers can:

• access their Dookshop Account and purchase Digital Content via the Service, across supported devices and platforms;

• purchase, access, view, download, store, and read or listen to Digital Content from within their Dookshop Account;

• retain access to purchased Digital Content within their Dookshop Account, so that previously purchased Works remain available without needing to re-purchase; and

• access reading and listening functionality made available within the Service, such as bookmarking and progress syncing, where supported.

If you are a Customer, you agree to the following:

1. you represent that you are at least 18 years of age, or the age of legal majority in your place of residence, and are not otherwise barred from receiving services under applicable Nigerian law or the law of your country of residence;

2. you will provide true, accurate, current, and complete information when registering, including your name, email address, and billing details (“Registration Data”), and will keep this information up to date. If you provide information that is untrue, inaccurate, or incomplete, Dookshop may suspend or terminate your Dookshop Account;

3. you are responsible for maintaining the confidentiality of your password and Dookshop Account, and for all activity that occurs under your Dookshop Account. You must notify us immediately at hello@dookshop.com of any unauthorised use of your password or Dookshop Account, or any other breach of security, and

4. any personal information you provide will be collected and used in accordance with Dookshop's Privacy Policy.

5. Restrictions on Use

These restrictions apply to all users of the Service, whether or not you are a Customer. You will use the Service for lawful purposes only. You will not post or transmit through the Service any material that: (a) infringes the rights of others; (b) is unlawful, threatening, abusive, defamatory, invasive of privacy, vulgar, obscene, or otherwise objectionable; or (c) encourages conduct that would constitute a criminal offence or give rise to civil liability. You will not use the Service to advertise or solicit business without Dookshop's prior written consent.

All content on the Service, including designs, text, graphics, software, and their selection and arrangement (“Site Content”, which excludes Digital Content licensed from authors and publishers), is the property of Dookshop or its licensors. Subject to these Terms of Use, you are granted a limited, revocable license to access the Service and to download or print Site Content solely for personal, non-commercial use, provided copyright notices remain intact. You may not republish, scrape, data-mine, or use automated tools to access or extract Site Content or Digital Content beyond your personal license to a given Work.

You will not, and will not attempt to: access data or accounts you are not authorized to access; probe or test the security of the Service without authorization; use bots, scrapers, or similar tools to access the Service other than through interfaces Dookshop makes available for that purpose; impersonate any person or entity, or misrepresent your affiliation with any person or entity; or interfere with or disrupt the Service, including through denial-of-service attacks or similar conduct. Violations of this Section may result in civil or criminal liability under Nigeria's Cybercrimes (Prohibition, Prevention, etc.) Act, 2015 (as amended), and Dookshop may cooperate with law enforcement in investigating such violations.

6. Disclaimer of Warranty; Limitation of Liability

YOU EXPRESSLY AGREE THAT USE OF THE SERVICE IS AT YOUR SOLE RISK. THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. NEITHER DOOKSHOP NOR ITS LICENSORS WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE, OR MAKE ANY WARRANTY AS TO THE ACCURACY OR RELIABILITY OF ANY DIGITAL CONTENT.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, DOOKSHOP SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS OR LOSS OF USE, ARISING OUT OF YOUR USE OF OR INABILITY TO USE THE SERVICE. DOOKSHOP'S TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING OUT OF THESE TERMS OF USE SHALL NOT EXCEED THE AMOUNT YOU PAID TO DOOKSHOP IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM. NOTHING IN THIS SECTION LIMITS ANY LIABILITY THAT CANNOT LAWFULLY BE LIMITED OR EXCLUDED UNDER APPLICABLE NIGERIAN LAW, INCLUDING THE FEDERAL COMPETITION AND CONSUMER PROTECTION ACT, 2018.

7. Content Moderation

Dookshop may, but is not obligated to, monitor content submitted to or made available through the Service to assess compliance with these Terms of Use, our Content Policy, or applicable law. Dookshop may remove or refuse to post any material it reasonably believes violates this Section or is otherwise objectionable, and may take such action without prior notice.

8. Indemnification

You agree to indemnify and hold Dookshop, its officers, employees, and agents harmless from any claim, loss, or expense (including reasonable legal fees) arising from your breach of these Terms of Use or your use of the Service.

9. Trademarks

“Dookshop,” dookshop.com, and related names, logos, and marks are the property of Dookshop Limited. All other trademarks, product names, and company names referenced on the Service are the property of their respective owners.

10. Third-Party and Public Domain Content

Dookshop exercises no more editorial control over Digital Content than a bookstore or library exercises over the books it sells or lends. Opinions, statements, or content expressed in any Work are those of the relevant author or publisher, not Dookshop, and Dookshop does not endorse and is not responsible for their accuracy.

Some Works may be identified as being in the public domain by the relevant content provider. Dookshop does not independently verify public domain designations and is not liable for any consequences arising from downloading or using such Works. It is your responsibility to confirm whether a public domain designation is accurate under the law of your country of residence before relying on it.

11. Governing Law and Dispute Resolution

These Terms of Use are governed by the laws of the Federal Republic of Nigeria. Any dispute, claim, or difference arising out of or in connection with these Terms of Use, including any question regarding its existence, validity, or termination (a “Dispute”), shall first be the subject of a good-faith attempt at informal resolution: the party raising the Dispute shall notify the other in writing, including a description of the Dispute and the resolution sought, and the parties shall negotiate in good faith for at least thirty (30) days before either party commences arbitration.

If a Dispute is not resolved informally, it shall be referred to and finally resolved by arbitration in accordance with the Arbitration and Mediation Act, 2023, and any rules made thereunder. The seat of arbitration shall be Lagos, Nigeria; the language of arbitration shall be English; and the arbitration shall be conducted before a sole arbitrator unless the parties agree otherwise, consistent with Section 6 of the Arbitration and Mediation Act, 2023.

Nothing in this Section prevents either party from seeking interim or injunctive relief from a court of competent jurisdiction in Nigeria, including to protect intellectual property rights, pending the outcome of arbitration.

12. General Provisions

Notices to Dookshop under these Terms of Use should be sent to notices@dookshop.com (for general use of the Service and for privacy-related matters). Notices to you will be sent to the email address associated with your Dookshop Account.

These Terms of Use, together with Dookshop's Privacy Policy and Content Policy, constitute the entire agreement between you and Dookshop regarding the Service and supersede all prior agreements on this subject. Dookshop's failure to enforce any provision of these Terms of Use is not a waiver of that provision. If any provision of these Terms of Use is found unenforceable, that provision shall be severed, and the remainder shall continue in full force and effect. You may not assign these Terms of Use; Dookshop may assign them in connection with a merger, acquisition, or sale of substantially all of its assets.